2007's CV
2007 – 2012
Operations Specialist Relations | Vender management | Client Experience professional
Profile summary
Operations specialist and client experience professional with over 10 years of experience in client relations, vendor management, and operational efficiency within the GCC. Proven track record of optimizing filing systems and deploying digital kiosks, achieving a 90% reduction in customer waiting time at the Department of Finance. Experienced in delivering customer experience training modules and managing high-profile VIP liaison.
Career highlights
Client Experience and Training: Delivered training modules focused on core customer experience principles and service standards while evaluating participant understanding through interactive assessments and practical application exercises.
Operational Efficiency: Optimized filing systems and deployed digital kiosks, achieving a 90% reduction in customer waiting time during tenure at the Department of Finance.
Stakeholder and VIP Liaison: Managed full meeting and interview setup, including logistics, connectivity, and materials, supporting multiple cross-border interview panels with 100% readiness and smooth execution.
Case Management and Workflow: Processed 100+ cases monthly with full service level agreement adherence, complemented by quarterly key performance indicator analysis to support performance improvements.
Key skills
Professional experience
Directed CX principles training programs, establishing customer experience frameworks and operational guidelines for participants. Managed session delivery and coordinated curriculum execution across professional development modules.
- Delivered training modules focused on core customer experience principles and service standards.
- Evaluated participant understanding through interactive assessments and practical application exercises.
- Facilitated discussions on customer retention strategies and service recovery techniques.
- Compiled feedback data from session attendees to evaluate training effectiveness and participant satisfaction.
Managed front desk customer service operations, overseeing reception workflows and visitor management processes to ensure professional service delivery during October 2024.
- Addressed visitor inquiries and managed appointment schedules at the front desk.
- Processed incoming calls and directed communications to relevant departments.
Managed stakeholder communications and relationship management initiatives. Directed external outreach frameworks and alignment strategies across consulting engagements.
- Executed communication protocols for client accounts during the 2023 engagement period.
- Maintained documentation for 12 client portfolios.
Directed service operations within Pro Training Company in 2023, managing training schedules and communication flows for clients. Oversaw daily client inquiries and maintained service standards across training modules.
- Executed customer satisfaction protocols to resolve service inquiries in 2023.
- Managed training feedback collection processes for corporate clients.
- Optimized filing systems and deployed digital kiosks, achieving a 90% reduction in customer waiting time.
- Executed targeted research for UAE public sector tenders to support bid preparation and evaluation.
- Directed the reception and escorting of high-profile VIP guests, ensuring a seamless and professional experience.
- Managed full meeting and interview setup, including logistics, connectivity, and materials, supporting multiple cross-border interview panels with 100% readiness and smooth execution.